Health and Safety Information

Important Health & Safety Information for In Home Visits – updated 15 May 2020

To progress your consultation request/order, we will be required to visit your property. To facilitate this visit, we have taken measures to reduce risk both to you and to our employees in line with the Government’s guidelines as well as adhering to The Health Protection
(Coronavirus, Restrictions) (England) Regulations 2020 legislation.

All our Design Consultants follow strict health and safety procedures and neither they nor any member of their household will have had any Coronavirus symptoms in the last 14 days.

It is important that all parties follow the strict non-contagion guidelines contained in this document which is based on both hygiene and maintaining a 2 metres minimum distance at all times.

What will happen?

Upon arrival our representative will:

  • Clean their hands with hand sanitizer while greeting you and place on a pair of new
    disposable gloves.
  • They will then discuss the non-contagion guidelines and ask your consent to enter
    the property.
  • You will be offered a clean, new pair of disposable gloves to wear during the visit.
  • Ask if you would prefer that we wear a face mask during the visit.


During your visit:

  • The Appeal representative will ensure social distancing is maintained.
  • They will not be expecting offers of refreshments, so please do not offer them.
  • Items and areas touched will be cleaned.


After the visit:

  • We ask you to remove the gloves and dispose of them, before washing your hands.


It is essential that all parties follow the strict non-contagion guidelines at all times. The protection measures we take ensure you, our valued customer, and our staff are offered the maximum protection at this time.  For any further queries please email

Thank you,

The Appeal Home Shading Team



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