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Appeal offers In Home Consultations across the UK during national lockdown –

updated 20 November 2020

 

We are pleased to be able to continue to offer you a free, no obligation, COVID-safe In Home Design Consultation in line with the Government guidance and regulations.

The government rules for the national lockdown starting on Thursday 5 November specifically state that working in other people’s homes is allowed and therefore we continue to carry out in home consultations, surveys and installations.  To reassure you click here to see our health and safety guidelines.

Our Design Consultants will visit your home, at a convenient time including evenings and weekends. They will bring the full Appeal showroom to you in a safe and pleasant alternative to visiting the shops with far less risk.  All our Design Consultants follow strict Government health and safety guidelines – click here for details.

However if you prefer we can still arrange a Virtual design consultation by video (e.g. using Zoom) at a time convenient to you.

Click here to order a brochure or Click here to request a design consultation .

Best wishes,
The Appeal Home Shading Team

 

FAQs – updated 20 November 2020

 

About design consultations

All our Design Consultants follow strict Government health and safety guidelines when visiting your home – click here for details.

 

Can I book a design consultation?

Yes, we are conducting in home design consultations across England, Wales and Scotland*.   Under the current Government regulations, it specifically states that consultation, survey and installation home visits are allowed even under local or national lockdown measures.  In home consultations are available seven days a week and at a time to suit you, including evenings.  Our design consultants can visit and show you the full range of products, styles, fabrics and colours available.  All of this in the comfort and safety of your home at far lower risk than visiting busy shops.  Alternatively if you prefer we can arrange a virtual consultation by video (e.g. Zoom).  

Click here to book a consultation.

All our Design Consultants follow a strict set of Government health and safety guidelines when visiting your home – click here for details.

*If you live in an area of Scotland that is under tier 4 restrictions and your consultation is after 6pm on Friday 20 November we will be in touch to rearrange your appointment. We are able to offer a virtual consultation as an alternative – Click here for details.  All other areas remain unaffected.

 

How do in home consultations work now?

The consultation itself has not changed, but we have introduced new measures for your safety and protection in line with current Government regulations. Your design consultant will follow strict health and safety procedures within your home – click here for details. Your design consultant will bring COVID-safe product samples to your consultation so you can see the full range.

 

Can I book an in home consultation if I live in Wales or Scotland?

Yes the current guidance from the Welsh and Scottish governments allows us to make in home visits in Wales and Scotland complying with the strict set of Government health and safety guidelines.

If you live in an area of Scotland that is under tier 4 restrictions and your consultation is after 6pm on Friday 20 November we will be in touch to rearrange your appointment. All other areas remain unaffected.

 

A public Health Authority, NHS or Government Department has told me to self isolate, can I still have an in home consultation?

If a Public Health Authority, NHS or Government Department has asked you to isolate then we will re-appoint your home visit to a time when the isolation period is completed. Alternatively, we can conduct a Design Virtual Consultation via video link.

 

Can I arrange a design consultation if I am at home shielding?  

Yes – if you are shielding by choice (i.e. have not been directed to self isolate) then we can arrange an in home design consultation or, if you prefer, a virtual consultation by video (e.g. Zoom).  All our Design Consultants follow a strict set of Government health and safety guidelines when visiting your home – click here for details.

 

Existing orders

All our Installation Engineers follow strict Government Health & Safety Guidelines when visiting your home – click here for details.

Are orders being fulfilled as normal?

Yes – our Survey and Installations Teams are able, under Government regulations, to visit customers’ homes in England, Wales and Scotland including those areas under local restrictions. The government rules for the national lockdown starting on Thursday 5 November specifically state that working in other people’s homes is allowed and therefore we continue to carry out in home consultations, surveys and installations.  All our field staff follow strict Government health & safety guidelines when visiting your home – click here for details.

Scotland – Tier 4 areas – If you live in an area of Scotland that is under tier 4 restrictions and your survey or installation appointment is after 6pm on Friday 20 November we will be in touch to rearrange your appointment. We are able to offer a virtual consultation as an alternative – Click here for details.  All other areas remain unaffected.

 

Contacting Appeal

If you have questions about a design consultation or order, please call us on 0117 963 7734 or email us at info@appealshading.com

 

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