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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
21-Sep-2020

Conservatory Blinds

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Service rating : We are a returning customer. The sales and quotation service was very good. Installation was average as the roof roller blinds did not operate according to the sales person and one blind did not fully retract into the cassette. After 7 days of waiting they are still not fixed.
Product : We were replacing window and roof blinds in a small conservatory. The original blinds were Appeal products also. The product itself seems a good quality however the roof rollers did not operate as per the salesman's description. One roller does not function properly and both do not remain taut when parked midway across roof. Still waiting for re-visit after 7 days. Also, the roller cord anchors were not fixed level on the wall - a small thing but rather annoying when you consider the cost.

20-Sep-2020

Window Shutters

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Service rating : Excellent, l will definitely recommend you to all my friends and family.
Product : The price is a bit high for me but l realised it worth every penny of it.

15-Sep-2020

Window Shutters

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Service rating : The salesperson was not at all pushy, extremely helpful and efficient and the fitter did an excellent job and was clean, tidy and punctual. The reason we did not give 5 stars is there was some confusion over the design of the solid panel shutters, which turned out to be the person phoning us was not explaining what she meant clearly, causing us some concern over how they would be fitted. Turned out nothing to worry about but delayed our order by a bit.
Product : The solid panel shutters have transformed the room. The only minus is a slight cracking in the paint where the panels are in some places and I would have liked another handle on the long shutters instead of having to put my hand behind and push them open. Both fairly minor points.

The Ultra blinds are beautiful, excellent quality and disappear during the day.

Both shutters and blinds were expensive, but definitely worth it.

Appeal Reply:

Thank you for taking the time to leave you feedback, we are delighted to hear that you are happy with your shutters and ULTRA Smart blinds.

I am sorry for the confusion regarding the specification of the shutters - we wanted to be certain that what we placed into manufacture and installed was what you were expecting to avoid any disappointment.

We will be in contact with you regarding the concerns you have raised regarding the cracks on the panels.


Kind Regards

Tina Rawlings
Customer Service Manager
Appeal Home Shading

15-Sep-2020

Window Blinds

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Service rating : An efficient responsive service. The salesman helped us make some great choices. The fitter has been skilled, efficient and helpful as well. There is very good communication throughout.
Product : We like them very much. They are practical and fashionable

14-Sep-2020

Window Shutters

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Service rating : Initial appointment very good. When shutters were fitted several problems most of which have bee solved. However lounge shutters are still rubbing when opening and closing and, whilst nothing can now be done the one in the bedroom was measured incorrectly as there was a huge gap top to bottom between shutter frame and window aperture. The overall result is very pleasing but as it stands it is not a brilliant job for the money charged. Top dollar should mean first class product which it is not
Product : I have already stated why. Poor job for the money

Appeal Reply:

I am sorry to hear you are not entirely happy with your shutter installation. I note that we have recently returned to address the issues raised and unfortunately you reported an additional issue which we are in the process of arranging for an engineer to visit to resolve. Thank you for taking the time to provide your feedback and please accept my apologies for the issues you have experienced. Kind RegardsTina RawlingsCustomer Service ManagerAppeal Home Shading

12-Sep-2020

Window Blinds

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Service rating : they were efficient and pleasant
Product : They are tidy, neat and work well

10-Sep-2020

Window Blinds

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Service rating : Very professional from start to finish. Fitting and set up was done with great attention to detail and fully explained.
Product : Terrific looking blinds,, quiet, easy to operate with remote or via the app and they just allow the right amount of light through our bifolds and sliding doors

06-Sep-2020

Window Blinds

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Service rating : Excellent from Consulantcy to installation.
Product : Excellent from beginning to end. They look and perform well.

04-Sep-2020

Conservatory Blinds

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Service rating : I have had a set of Appeal conservatory roof blinds for over 12 years, they are still going strong and any issues have been speedily resolved. I have now had a second set installed on the windows, very happy with the result. One small post-installation issue was again dealt with speedily and with no quibbles. Heartily recommend.
Product : Really good blinds, very quiet and effective

02-Sep-2020

Conservatory Blinds

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Service rating : The initial contact with the office, the visiting sales consultant, and the installer were all efficient, polite and helpful. The blinds are exactly what we wanted. I would definitely recommend them.
Product : Excellent product. Does exactly what we wanted.

02-Sep-2020

Conservatory Blinds

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Service rating : Yes pricey
Product : Looks good but slow action

31-Aug-2020

Insect Screens

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Service rating : Sales lady and engineer very efficient. Insect net effective and not intrusive.
Product : Excellent - prevents insects entering house and is not intrusive

28-Aug-2020

Conservatory Blinds

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Service rating : From the time the consultant visited to the survey and fitting we were delighted with the pleasant and professional approach. We were advised of the options available and helped to choose the right option for our conservatory. I would thoroughly recommend Appeal Home Shading
Product : The blinds fitted are excellent and good value for money. We obtained four estimates and although not the cheapest, Appeal Home Shading was by far the most durable blinds for us

26-Aug-2020

Awnings

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Service rating : I ordered the awning during the Covid problem and so they took longer than normal. However, both the fitter, Leon and the awning itself were excellent. It's just a pity we received the awning towards the end of the summer.
Product : Excellent product and installation.

25-Aug-2020

Window Shutters

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Service rating : Friendly, kept well informed throughout the process.
Product : Very reasonable price compared to the rest of the market

22-Aug-2020

Window Blinds

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Service rating : I would and already have recommended them. I had an excellent home demonstration, all questions were fully answered. I was pleasantly surprised at how quickly they were able to fit made-to-measure both blinds and insect screen. The fitter efficiently sorted out a minor hitch with a faulty battery cartridge and I had the impression that the company had a good team spirit to provide a smooth and stress free service to their customers.
Product : Very happy with the finished purchase. I bought electric blinds which look simple and smart and I am especially delighted with the insect screen which goes across my kitchen double doors. The screen mechanism is compact and discreet and the screen itself is so sheer that you can hardly tell it is there, in fact yesterday I got my granddaughters to stick the butterfly transfers on ( provided by Appeal) so that we don't try and walk through it. It has make a huge difference to the way I use my kitchen.

20-Aug-2020

Awnings

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Product

Thorough and efficient both in estimating and fitting

14-Aug-2020

Conservatory Blinds

  • Customer also bought: .... :
  • Conservatory Blinds
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Excellent service from start to finish. Third time we've used Appeal. New roof blinds are fantastic now able to use conservatory during hot spell without getting roasted

11-Aug-2020

Window Blinds

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Service rating : An required to put something here , why?
Product : 4 is what I put here are 10 more characters

08-Aug-2020

Conservatory Blinds

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Service rating : The services of Appeal are normally first class, but their measures to combat COVID-19 have unhinged some of the perfection, namely in the area’s of communication !
Product : Our latest purchase from Appeal helped us complete our kitchen by including roof blinds in a matching material style and colour. They match exactly, are neat in appearance, and work extremely well.

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