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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
23-Nov-2020

Conservatory Blinds

Service
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Product
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Service rating : The blinds were fitted with great attention to detail and the fitter was extremely professional.
Product : The fitted blinds look great.

23-Nov-2020

Window Shutters

Service
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Product
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Service rating : Excellent in every respect. From the initial survey to the final fitting of conservatory blinds and shutters, Appeals service has been exemplary throughout.
In these very difficult times they could not have been more supportive and accommodating .
They have been communicative and responsive throughout the process and original indicated timescales have been maintained despite the pandemic. An absolute joy to deal with !
We are also delighted with the blinds and shutters.
Product : Beautifully crafted and superbly fitted

20-Nov-2020

Window Shutters

Service
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Product
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Service rating : Appeal were kind, courteous and on time throughout the buy/install process. The shutters supplied seem good quality so far, so hopefully will last many years.
Product : The shutters seem of a good quality and finish.

17-Nov-2020

Window Blinds

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Product
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Service rating : Product as advertised
Very efficient process
Product : Very smart
Well.made and well fitted

16-Nov-2020

Conservatory Blinds

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Product
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Service rating : Great customer care - contact was made by telephone to make appointments and they were confirmed by text with reminders and opportunities to alter them if necessary. The initial appointment gave a good description of the product and a fair, no frills approach to the cost.The lead time to fitting was good, especially considering the disruption of the Covid-19 pandemic and the fitter was on time, efficient and tidied up afterwards. The blinds are brilliant and really good quality.
Product : I purchased conservatory roof blinds. They are really good quality, fit perfectly and look lovely.

14-Nov-2020

Awnings

Service
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Product
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Service rating : Excellent customer service regarding the installation of the awn. Really lovely two guys who were outstanding and who took the time to walk me through the instructions and maintenance of the awning.
Product : Lovely elegant awning. Good quality

12-Nov-2020

Window Blinds

Service
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Product

Very good service and the consultant who came to measure up and fit the insect screen door was excellent. Not really needed to use the screen, so looking forward to the warmer weather next year to see if it is effective in being able to have the french doors open without the insects coming in

12-Nov-2020

Conservatory Blinds

Service
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Product
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Service rating : Good service but there was no need to remove the existing blinds on the windows as they did not interfere with the work Very annoying
Product : We can’t get the same privacy as before

11-Nov-2020

Awnings

  • Customer also bought: .... :
  • Awnings
Service
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Zzzzzzzzzz

11-Nov-2020

Conservatory Blinds

Service
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Product
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Service rating : A really positive experience from the first phone call, through to the visit of the sales representative, Tara Dawson, to the measuring and then fitting. Our conservatory blinds look good and operate well
Product : The cases containing the blinds look as though they are part of the construction, and the electrical control works really well

07-Nov-2020

Conservatory Blinds

Service
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Product
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Service rating : Service in terms of sales and fitting were excellent. The quality of the blinds was even better and this is the second time I have purchased them from Appeal.
Product : Really good quality, fitting and customer service

06-Nov-2020

Conservatory Blinds

Service
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Product
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Service rating : Our first visit from Appeal Blinds was from a rep - Mark. He was really helpful. He advised on suitable blinds for our large Lantern Roof. He explained the pros and cons of different types of roof blinds, eventually we chose one which we had initially dismissed. The gentleman, Neil, who carried out a survey and fitted the blinds was also very helpful. We are very pleased with the end product.
Product : Very pleased with the blinds for our lantern roof

06-Nov-2020

Window Blinds

Service
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Product
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Service rating : Excellent service from sale to installation. We had used Appeal before and so already knew what to expect. Great quality and same friendly and expert installer.
Product : They work exactly as we wanted and look great

05-Nov-2020

Window Shutters

Service
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Product
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Service rating : yes I would
Product : helpful staff planning and installing

05-Nov-2020

Awnings

Service
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Product
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Service rating : We were very pleased and impressed with the professional and friendly service we received from Appeal when they came to advise us on having an awning fitted.
We went ahead and ordered the awning, together with some extras. The whole process went very smoothly from the first visit to when the fitters came to fit the awning.
We're very pleased we made the decision to go ahead with using Appeal and are now enjoying using it!
Product : The fitting and finish of the awning is perfect and very tidy. It's a very reliable product and has many options we can use. The fabric used for the awning comes in a range of colours and is of excellent quality.

Appeal Reply:

Thank you for your feedback and we apologise for you not being able to contact our Customer Service team by phone.We are addressing this issue presently to improve our Customers' experience. I am glad you are happy with your awning and I am sure you will enjoy it for many years.

Best regards,
Tina Rawlings
Customer Services Manager

05-Nov-2020

Awnings

Service
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Product
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Service rating : Initial contact and design good. Just not able to make contact with the customer services dept and all had to be by e mail.
Product : Fitting and work was good and no mess, completed in about 3 hours.

Appeal Reply:

Thank you for your feedback and we apologise for you not being able to contact our Customer Service team by phone.We are addressing this issue presently to improve our Customer's experience. I am glad you are happy with your awning and I am sure you will enjoy it for many years.

Best regards,
Tina Rawlings
Customer Services Manager

05-Nov-2020

Window Blinds

  • Customer also bought: .... :
  • Window Blinds
Service
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From consultation to installation the service was very professional.tThe staff members very helpful with details of the type of blind suitable for our purpose.

05-Nov-2020

Window Blinds

Service
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Product
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Service rating : Very professional extremely , the service was fantastic the product is brilliant,Kim the sales lady was brilliant so helpful, the fitters were very good and so professional from start to finish , ten out of ten Appeal blinds, I would definitely recommend them
Product : Fantastic service and product

05-Nov-2020

Window Blinds

Service
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Product
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Service rating : Yes I would definitely recommend them. The process was easy and the blinds were delivered and fitted on time and look beautiful
Product : Fantastic product, work well to stop our sitting room getting unbearably hot during the summer due to our huge glass windows. Definitely can recommend this company.

04-Nov-2020

Window Blinds

Service
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Product
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Service rating : They where efficient , turned up when they said they would , on time every time . Product was exactly as promised . All in all would use again .
Product : Excellent just what I ordered

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