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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
18-Sep-2019

Window Shutters

Service
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Product
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Service rating : The fitter who came to fit the shades turned up on time and fully explained how to use them.
Product : Great shutters will purchase more in due course

17-Sep-2019

Window Blinds

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Product
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Service rating : Everything was amazing
Product : Was very happy with everything

17-Sep-2019

Window Blinds

Service
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Product
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Service rating : Excellent. Highly recommend
Product : Perfect job. Does what it says

16-Sep-2019

Window Blinds

Service
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Product
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Service rating : fitting chap was great , but the company timeline of when the blinds were to be surveyed and fitted was disappointing
Product : product is good, but should be as its expensive

14-Sep-2019

Window Blinds

Service
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Product
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Service rating : Very professional and helpful ordering process. Various options to meet our requirements suggested.
Product : Blinds have met our expectations and were fitted on time. very happy and about to order more.

14-Sep-2019

Insect Screens

Service
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Product
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Service rating : Yes would reccomend
Product : Perfect for our home,very stylish finish

13-Sep-2019

Awnings

Service
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Product
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Service rating : Faultless fitting and result. Would have liked advice on how much sun would be shielded at the first interview, as this is a little disappointing, thus 4stars.
Admiring comments from friends and family.
Product : Already done this! Please see above.

12-Sep-2019

Awnings

Service
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Product
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Service rating : Excellent product and service generally very good, but hiccup with order and not able to get hold of Rep on the phone.
Product : Excellent, nothing further to add

Appeal Reply:

Thank you for your feedback. I am delighted to hear you are happy with the awning, however I do apologise about the confusion regarding the specification details. It was also unfortunate that our consultant was on holiday and uncontactable during part of your order being completed.Kind Regards
Tina Rawlings
Customer Service Manager - Appeal Home Shading

10-Sep-2019

Window Blinds

Service
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Product
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Service rating : Very friendly ,Bev our consultant had good knowledge of products so was able to show us exactly what we were looking for , no hard sell very relaxed , once order was placed she kept us up to date on status of our order , very happy
Product : Perfect for our 5m bi folds, very pleased with purchase

10-Sep-2019

Conservatory Blinds

Service
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Product
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Service rating : Work carried out on time, workman very efficient and though with no mess
Product : Although the blinds were not cheap I consider the product tons of high quality and easy to operate

10-Sep-2019

Conservatory Blinds

Service
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Product
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Service rating : We have used them before and again, it was of the highest standard. Beverley Norris came first for us to choose the fabric and colour of the blinds. She advised and knew her stuff, then David Johnson came to fit them and he was a perfectionist and he cleaned the whole area where the previous blinds had been and then fitted his new ones exactly how they should be but at the same time he was charming and couldn’t have done more for us.
Product : Beverley Norris came and advised on texture and colour for new blinds. She was very good and really knew her subject and never pushed for decisions. Then David Johnson came and fitted them. He was a perfectionist and left the conservatory as new, having taken the old blinds down and huge cleaning where the blinds had been. The measurements were perfect and really what more can I say.

10-Sep-2019

Window Blinds

Service
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Product
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Service rating : Clear and simple sales and good installation
Product : Well made, bought the electric blinds and they are silent in use

09-Sep-2019

Window Shutters

Service
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Product
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Service rating : I was impressed with the product information both instalers knew, explaning at every stage what the process of instalation involved. Most of all I am impressed with the care that was taken to produce of professional finish and wanting to please the customer.
Product : Excellent from start to finish

08-Sep-2019

Conservatory Blinds

Service
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Product
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Service rating : Excellent. Good response to my initial enquiry. Good sales pitch, not pushy and the fitting work was top class.
Product : Everything worked well from start to finish. Very professional.

06-Sep-2019

Window Blinds

Service
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Product
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Service rating : The whole service was first class. The installation and team were exceptional. I will be using and recommending to all our clients.
Product : All excellent, quality product and operation

05-Sep-2019

Window Blinds

Service
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Product
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Service rating : Yes I would recommend them
Product : Excellent service and very happy with blinds

05-Sep-2019

Window Shutters

Service
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Product
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Service rating : The survey for the work was carried out by the same person who installed the window shutters for us.
This gave us confidence that the work would be done well, helped by the fact that he was efficient, charming and competent.
Product : Quality product expertly fitted

05-Sep-2019

Insect Screens

Service
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Product
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Service rating : Visits by Sales lady and by the engineer went well as well as fitment of screens by engineer. Office kept me informed of progress. Great to be able to have windows open without fear of insects coming in. Glitch happened with delay of parts so not installed as quickly as I had hoped.
Product : Excellent product. Would prefer pulley chain to side than central string to pull screen down.

03-Sep-2019

Conservatory Blinds

Service
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Product
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Service rating : Efficient, thorough, professional, polite and friendly.
Yes would recommend company.
Product : Delighted with blinds, colour perfect. No

02-Sep-2019

Window Blinds

Service
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Product
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Service rating : The sales lady was lovely and very efficient The delivery date was changed a couple of times which was frustrating. The blinds are lovely and exactly what we wanted well made The man who fitted them was great did an absolutely perfect job clean and professional. The blinds are expensive but worth it I think
Product : Beautifully made well fitted

Appeal Reply:

Dear Mrs Smeiman,Thank you for your feedback and we are glad you are happy with the final result.
We will look into your comments regarding the delays in the installation and on behalf of Appeal Group apologise for the frustration caused.
As a Company we are always looking to improve our customer's experience so we value your comments.
Thank you for selecting Appeal Shading products and may you enjoy them for many years.
Kind Regards,Tina Rawlings

Customer Service Manager

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©2019 The Appeal Group Ltd, 6 Vale Lane, Bedminster, Bristol, BS3 5SD. | Registered in England no. 3668340
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