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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
19-May-2019

Window Blinds

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Service rating : From start to finish everything went smoothly. Beautiful blinds and extremely good quality. Very pleased with them. Would highly recommend the company.
Product : Quality is excellent...…..

18-May-2019

Awnings

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Service rating : We were disappointed with the delay in the time of installation, as we were originally told that the awning should be fitted by the end of March.We were also disappointed to find that the awning gives us very little shade due to the angle of the sun, although we realise this is not due to any defect in the actual product.
Product : Refer to comments under 1.

15-May-2019

Awnings

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Service rating : Having considered at length other awning companies we decided on Appeal. The product was just what we were looking for and we are not disappointed. We were given informed advice on the product we were considering purchasing. The surveying and fitting service was excellent. In fact I would have no qualms about recommending to my friends and family.
Product : Brilliant! More than happy with our new awning!

10-May-2019

Awnings

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Product
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Service rating : Wide choice
Good survey
Efficient fitting
Product : Looks good
Works well
Does what we want

09-May-2019

Window Blinds

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Product
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Service rating : Excellent communications in writing & via text to organise the appointment & confirm arrival time, even a photo of Colin to confirm identity! Never had that before. The lady who came initially explained the product very clearly, she had samples to demonstrate 'in situ', answered our questions & gave us a quote. All most satisfactory.
When Colin came to fit, he was efficient, quick, no mess & very Professional. He demonstrated the remote carefully. Very happy.
Product : Excellent product, does just what it says. Love the remote control!

09-May-2019

Window Blinds

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Product
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Service rating : Our roof light blind:
Excellent product
Surveyor good
Fitter Colin great
Will certainly recommend your company
Has been admired by many friends
Product : Amazing product
Our local shop Gilroy Interiors and John Lewis had nothing like this to offer

09-May-2019

Window Blinds

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Product
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Service rating : Paul Soltys was a great guy and helped me choose successfully He has a lovely manner and inspires total confidence.

Shaun fitted the blinds and was full of energy, efficiency, perfection and a ready smile.

We have used Appeal many times in the past and will continue to do so as you simply are the best.
Product : They look good and work perfectly

08-May-2019

Window Blinds

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Product
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Service rating : prompt measuring and making and a great product
Product : No problems at all. very efficient

08-May-2019

Window Blinds

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Product
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Service rating : Great experience from start to finish. Product explained well and any questions answered. Fitting professional and slick. The resulting 5 blinds we brought do exactly what we wanted and the added features delivered by the app add to the ease of operating what are well made and designed blinds
Product : Great product manufactured to high standards

07-May-2019

Conservatory Blinds

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Product

Sales and fitter were very good although the office didnt book the right date for the survey. And I still think they are expensive for what they are (electric blinds).

07-May-2019

Conservatory Blinds

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Product
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Service rating : Good customer service on email and phone during the purchase process. Real test would be if anything went wrong, but it hasn't so very pleased.
Product : Extremely pleased with the finished product.

07-May-2019

Conservatory Blinds

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Product
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Service rating : Efficient and friendly
Product : Look fantastic but are very expensive

06-May-2019

Window Shutters

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Product
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Service rating : Excellent customer service from start to finish.
Product : Well worth the price paid, they look great.

06-May-2019

Conservatory Blinds

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Product
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Service rating : All involved from designer to surveyor/fitter were excellent.
Product : Excellent quality, professionally installed.

04-May-2019

Window Blinds

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Product
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Service rating : We had a couple of queries about setting up and using the app which they helped us with.
Product : We are very happy with the quality of the blinds.

04-May-2019

Window Shutters

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Product
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Service rating : Was good from start to finish from sales to Aaron the fitter
Product : Very good and stylish look

04-May-2019

Window Shutters

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Product
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Service rating : We love the blinds. Unfortunately, errors in manufacture resulted in numerous unsuccessful attempts to remedy the mistake until the 5th visit, poor service in manufacturers.
We love the shutters which were measured and fitted with no problems.

The fitter was excellent.

We are very much against your policy in paying in full before the fitter starts. Poor business practice.
Product : The shutters are excellent.

Appeal Reply:

Thank you for taking the time to provide your feedback.
I am delighted to hear that you are happy with both the blinds and the shutters. I would like to apologise that there was an initial issue with the colour of the components for one of your blinds, and for the length of time it took to put it right.
Payment prior to installation is standard practice for high value bespoke and made to measure products such as the ones we have provided.
Thank you for your kind words regarding the installer and I trust you will have many years of enjoyment from both the blinds and shutters.
Kind regards
Tina Rawlings
Customer Service Manager
Appeal Home Shading

03-May-2019

Window Blinds

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Product
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Service rating : I bought my property 6 months ago and have done extensive renovations. The electric blinds are certainly an extra asset to the property. Adam the fitter was both polite and did a great job. However you are the only company/ trade's person that required FULL PAYMENT up front. I work for myself and send out my invoices every month including purchasing materials for the customer. I believe that you should enter into an element of trust with the customer therefore building a trust for future business.I do not feel your company creates this relationship
Product : Already stated in earlier review

Appeal Reply:

Thank you for taking the time to provide your feedback. I am delighted to hear that you are happy with the blinds Payment prior to installation is standard practice for high value bespoke and made to measure products (for example furniture, flooring, beds etc.) such as the ones we have provided.
Thank you for your kind words regarding the installer and I trust you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Customer Service Manager
Appeal Home Shading

02-May-2019

Window Shutters

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Product
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Service rating : From the initial assessment to the fitting the service was excellent. All contacts have been very informative, reassuring and professional. The workmanship done by Ian Watkins on the fitting was excellent. We live in a very old cottage so fitting was more complicated than average but Ian took a pride that everything looked as good as it possibly could and discussed every option to us as he went along. He impressed us with both his work ethic and pleasant personality.
Product : They look very good, are easy to use and look good quality.

02-May-2019

Window Shutters

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Product
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Service rating : Excellent prompt friendly service backed up with a quality product.
Would definitely recommend them.
Product : Beautiful shutters. The look and fit is exactly what I was looking for.

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