Our Promise

The Appeal Promise

When you buy from Appeal, we want it to be a pleasant experience and one which will lead not only to a wonderful addition to your home but also, I hope, to the beginning of a relationship with us.  Thank you for choosing Appeal Home Shading.

  • We are passionate about what we do and well informed about what we sell
  • You are assured of sound and impartial advice
  • We will help you buy what is right for you
  • A written quotation will be provided – so there are no nasty surprises
  • Every job is carried out as if it were in our own home
  • We will communicate with you throughout so you know what to expect and when
  • In the unlikely event of a problem, it will be dealt with swiftly
  • All our products are lovingly made to ensure appearance, function and durability
  • We are committed to training and ‘bettering’ individuals
  • You are dealing with a company who are ‘experts’ in their field

Dear Customer,

We at Appeal are passionate about our commitment to a wide choice of inspirational designs and excellence in quality of product and service.

We guarantee to deal with all customers in a fair and ethical manner. Please note that our Pledge, reproduced on this web site, is signed by every member of the Appeal organisation and forms an essential part of their contract of employment.

In line with our ethical ethos we do not indulge in superficially attractive but in many cases highly restrictive and misleading discount offers. Instead what I will promise is that we will not be any more expensive than any other competitor offering the same quality of product and service. In the unlikely event that you do find a cheaper alternative then I will personally authorise a rebate to match that price. In addition we will only ever promote special offers that represent genuine price reductions.

It’s our commitment to ethical trading that results in the highest customer satisfaction ratings of any company in the Home Shading industry*.

Best wishes,

Michael Madigan
Chairman, The Appeal Group Ltd

* Latest survey of 530 customers showed 98% stating that Appeal either met or exceeded their expectations for Sales and Product Quality.

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