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Customer Feedback Results

“Just being good isn’t good enough”

Appeal’s Conservatory blind business started over 25 years ago with the manufacturing and supply of bespoke quality high-performance conservatory blinds.

During this time Appeal’s expertise in design and innovation has helped them to become leaders in this highly specialised blind market. Appeal’s passion goes beyond that of just their products…the Appeal group are deeply passionate about the service they offer.

Appeal install around 50,000 blinds per year, and 97% and 98% of the customers giving feedback said that Appeal met or exceeded customer expectations in the key areas of Installation and Product Quality respectively. Appeal is very proud of the levels of customer satisfaction they have received in this recent customer survey. See the full details below.

A highly experienced and friendly design, manufacturing and installation team, you will receive great quality products and service f%rom Appeal’s consultants tailored to meet your individual needs.

Appeal understands that no two conservatories are the same, so are happy to provide a free, no obligation design consultations in the comfort of your home.

In order to maintain such high levels of customer satisfaction, Appeal offers all customers the Chief Executive’s personal email address. The Chief Executive, Michael Madigan, takes the time to read all customer correspondence so that all comments, good and bad, can be used to enhance the experience of existing and new customers.

Customer Experiences

Customers stating that we met or exceeded expectations:

98% Product Quality
97% Sales
97% Installation
87% Communication

Sales
Presentation
Installation Product
Quality
Comms
Exceeded
Expectations
37% 59% 38% 41%
Met
Expectations
60% 38% 60% 46%
Below
Expectations
3% 3% 2% 13%
Totals 100% 100% 100% 100%

Customer Feedback Research
Sample: 271 respondents – 2013

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©2019 The Appeal Group Ltd, 6 Vale Lane, Bedminster, Bristol, BS3 5SD. | Registered in England no. 3668340
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