Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
16-Jul-2018

Window Blinds

Service
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Product
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Service rating : Friendly and approachable. Very informative about product positives and negatives.
Product : work well, look good, pricey but vfm

15-Jul-2018

Awnings

Service
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Product
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Service rating : The sales rep was very knowledgable and listened to our requirements. The surveyors/ fitters were great and made suggestions to make the awning better fit our needs, they even made modifications on install. Communication was great throughout. Can’t fault any of the process.
Product : The awning is great and has changed the way we use our garden. Quality is good so was choice of available colours/ materials. Worth the price.

13-Jul-2018

Window Blinds

  • Customer also bought: .... :
  • Window Blinds
Service
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The service was excellent from initial consultation, survey to installation. At no time was there any sales pressure and the emphasis was on finding the correct solution for our situation. The surveyors/fitters were very professional, polite, clean and tidy, and ensured that everything fitted and worked perfectly and that we were completely happy with the controls. A checklist was completed with us so that we knew that all requirements had been met.

12-Jul-2018

Conservatory Blinds

Service
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Product
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Service rating : very knowledgeable, efficient anf friendly, definitely recommend them
Product : exactly what was needed and look great

12-Jul-2018

Window Blinds

Service
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Product
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Service rating : I only contacted appeal as a comparison to other suppliers and thought based on the web site it would be expensive with pushy sales people like most of the larger companies. How wrong could i be... i had great service from beginning to end, good product, installed with care. Thank you
Product : Good high quality comfy motors/batteries. Great product, made well.

12-Jul-2018

Awnings

Service
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Product
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Service rating : Very professional service from start to finish.
Friendly and knowledgeable staff.
Would recommend and would use again.
Not the cheapest but good value for money.
Product : Excellent quality - we love it

11-Jul-2018

Conservatory Blinds

Service
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Product
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Service rating : their reps turned up on time, were polite ,and fully explained any query or question we had regarding the product we were interested in. ALSO, their office was most efficient by checking and confirming that the appointment date and time was still convenient. P.S. SOMEONE SOMEWHERE changed my Christian name, from Alistair, a fine Scottish name, of which I am rightly proud, to Assamr, this is enough to make one cancel the order.
Product : with an item like roof blinds only time can tell how good they are

Appeal Reply:

Thank you for your valued feedback.

We apologise for the error with your name. This was caused by a manual error and has now been corrected.


We trust you will be able to enjoy your new blind for many years to come.


Kind regards,


Tina Rawlings

Customer Service Manager

11-Jul-2018

Window Blinds

Service
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Product
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Service rating : Plenty of choice, good communication and friendly service
Product : No idea how long it will last as it has just been fitted but seems good quality.

11-Jul-2018

Awnings

Service
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Product
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Service rating : Very thorough and yes, happy to recommend them
Product : Does what it’s designed to do and more but at a price. Very happy with our awning have yet to negotiate the instruction book which comes in book form and a million languages. All that’s needed is a one page illustration suitable for idiots.

10-Jul-2018

Insect Screens

Service
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Product
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Service rating : Slightly disappointed with delay between first visit and the measuring, but appreciate it was caused by holiday period. Speeded up after that and fitting done quicker than had been indicated may have been the case, which was pleasing. Otherwise a good service and if I did require another article, would have no hesitation in purchasing again.
Product : Very neat product in appearance and exceptionally effective

10-Jul-2018

Window Blinds

Service
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Product
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Service rating : Excellent from start to finish. The consultant was very thorough and helpful and offered lots of advice. The surveyor and fitter was neat and very professional.
Product : Does everything we were told

10-Jul-2018

Window Blinds

Service
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Product
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Service rating : Yes we would purchase from them again!!!
Product : Quality product. Installation very good.

09-Jul-2018

Window Blinds

Service
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Product
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Service rating : The service so far has been good, although we still have a set of shutters to be delivered and installed. This is therefore a little premature.
Product : Good product bgahygcusgcugascugsa

09-Jul-2018

Window Blinds

Service
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Product
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Professional service from the outset. The consultant, Joy, who visited our home was very knowledgeable, gave clear answers to any questions, had a good eye for what would work in our space and gave us confidence that we were making the right choice. The fitter was equally professional both conducting the site survey and on installation.

Very happy customers.

Thank you

07-Jul-2018

Window Blinds

  • Customer also bought: .... :
  • Window Blinds
Service
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I am very impressed with how the company deals with the project. Initially the salesman/ designer came and he was very informative. He was not pushy and we decided to go for wood shutters. The surveyor was very polite and was very informative. He is the person installing the shutters too which I felt was very good idea as usually with other companies the surveyor and the installers are different. The products came a few days in advance and the shutters was installed to a very high standard. This is the first time I felt that I got my money worth and cannot recommend this company highly enough.

Since the shutters was bespoke and we went for grey colour, we had to wait for nearly 8 weeks for the shutters to arrive.

06-Jul-2018

Conservatory Blinds

  • Customer also bought: .... :
  • Conservatory Blinds
Service
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We are very happy with the conservatory blinds - the initial consultation went very well , we were given a price without the usual promise of so called “discounts “to try & get us to order on the day, so no pressure. A few misunderstandings from the admin team regarding appointments - they text you with a date but if you text back to alter the appointment, they don’t seem to respond for about a week . The man who did the fitting turned up on the wrong day .
The blinds look great & I would recommend appeal.

05-Jul-2018

Window Blinds

Service
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Product
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Excellent service from start to finish

04-Jul-2018

Window Blinds

Service
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Product
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Everything went according to plan. Surveyor and fitter were on time, courteous and went about their business with confident professionalism. I’m delighted with my pleated honeycomb blinds

04-Jul-2018

Window Blinds

  • Customer also bought: .... :
  • Window Blinds
Service
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From the initial phone call, to our home design consultation, to install, Appeal home shading surpassed all expectations. The blinds look awesome and are very handy with the remote control and app function.
Every one we spoke to at Appeal were very customer centric, and I would recommend to anyone.
They are pricey, but you are paying for a sublime product and customer service to match, so taking all into consideration, they are more than worth the money. Thank you Appeal!

03-Jul-2018

Insect Screens

Service
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Product
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Service rating : All the personnel who visited to advise,measure and fit were very good.
We haven't had the products long enough to give a opinion on how well they perform but so far so good. The products aren't cheap so expect them to be of high quality and work well.
Product : Good product and so far work well.

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