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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
25-Mar-2017

Window Blinds

Service
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Product

Excellent service from booking the appointment on the phone through to the fitting of the blinds.

25-Mar-2017

Conservatory Blinds

Service
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Product

A pricey. But worth it in the end

24-Mar-2017

Window Blinds

Service
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Product
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Service rating : Quick concise organised. No messing. No waffle. Options simply explained. Follow up by 'surveyor' similar and he returned 2 weeks later to fit himself. All fitted within half an hour. And only 2-3 weeks for entire process. Perfect. Look great.
Product : Just as I envisaged. Very satisfied.

23-Mar-2017

Window Blinds

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Product
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Service rating : Excellent service
Product : Good product and efficient service

23-Mar-2017

Window Blinds

Service
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Product
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Service rating : The blinds are good quality and were professionally fitted with limited mess. I'm chuffed t'bits with 'em. Would most definitely recommend.
Product : The blinds are good quality and were professionally fitted with limited mess. I'm chuffed t'bits with 'em. Would most definitely recommend.

23-Mar-2017

Window Blinds

Service
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Product
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Service rating : Excellent service.
Product : Delighted with our new blinds.

22-Mar-2017

Window Blinds

Service
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Product
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Service rating : Very friendly and personal customer service.
Good communication
Product : Excellent quality and easy to operate.
Just a little concerned as to how long the battery will last and if there will be any warning before it stops??? I have very tall windows!!

22-Mar-2017

Window Shutters

Service
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Product
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Service rating : We are extremely happy with our shutters. The initial sales person who came out was perhaps the slightly least approachable person in our overall experience but, otherwise, all our queries between ordering and fitting were very efficiently dealt with and it seemed no trouble to go the extra mile when I had a 'wobble' about the type/thickness of shutter etc. Telephone contact was always very helpful and cheerful. Your fitter was exemplary and he did a wonderful job. As I said, we are very happy with the product and the way it was delivered to us.
Product : They completely fulfil our expectations. Very happy.

22-Mar-2017

Window Blinds

Service
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Product
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Service rating : Very happy with the service and the product. All Appeal staff offered good advice and guidance on what would suit our needs best.
Product : The blinds we got are only newly fitted but so far work and look great. Hoping the last the test of time but with the quality they seem to be I have no reason to think that they won't!

20-Mar-2017

Window Shutters

Service
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Product
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Service rating : They took a very long time. I originally ordered everything at the beggining of December 2016 it was installed on Monday 13th March 2017 over 3 months later.
I thought this time the shutters and blinds were excessively expensive (I have used appeal previously and for the same products no where near as expensive).
Product : Nice shutters however excessively expensive and a massive delay

Appeal Reply:

Thank you for your feedback. 

I am sorry that you were disappointed in the time taken to complete your order for blinds and shutters. Unfortunately there was an unavoidable delay due to the festive holidays.


I trust now the shutters and blinds have been installed you will have many years of enjoyment from them.

Kind Regards

20-Mar-2017

Insect Screens

Service
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Product
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Service rating : Your office staff messed me around with installation and were not truthful.
Product : Very pleased with finished result.

Appeal Reply:

Thank you for your feedback.

I am sorry that we needed to contact you to rearrange your installation date for your insect screen. On reviewing the route for the day the installer advised he was unable to carry out your installation so we offered you an earlier date.

Please accept my sincere apologies for any inconvenience this has caused you and trust you will enjoy the benefits provided by the screen for many years to come.


Kind Regards

19-Mar-2017

Awnings

Service
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Product
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Service rating : Great service , staff were polite and helpful throughout the whole experience
Product : Great product. Now waiting for the sun. Excellent fitting service.

19-Mar-2017

Window Blinds

Service
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Product
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Service rating : Good selection of materials and styles. Sales and installation people were very helpful and installation went smoothly on due date
Product : Turned out as good as we hoped and advertised

17-Mar-2017

Window Shutters

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Product
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Service rating : Look nice,let in a bit to much light
Product : look nice, let in a bit to much light

16-Mar-2017

Window Blinds

Service
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Product
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Service rating : Very good service from the initial visit when I was advised but never pushed when making my choices - to the final fitting. Extremely happy with my blinds!
Product : I love them all - I bought 4 - 3 different designs & am very happy with my choices.

16-Mar-2017

Window Blinds

Service
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Product
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Service rating : Brilliant service from initial contact through to installation. John who came to see us with all available options was great and extremely helpful..only recommending options which he felt suited our needs. Ian then came to survey and later to fit; again extremely knowledgeable about the mechanics of the blinds, worked cleanly and left giving us a really clear handover of how to use the blinds' remote etc
Product : Blinds look great. Had two varieties fitted on different windows (electric and tension). The honeycomb electric blinds on our back doors are a much better option than the previous vertical blinds we had fitted (via a different well known manufacturer). The design is much better for our new dog also who would often get tangled up in the vertical ones!

16-Mar-2017

Window Blinds

Service
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Product
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Service rating : Fantastic service from the sales rep who talked me through my requirements, the office staff who kept me informed of the progress of my order and the engineer who did the installation so well.
Product : I'm very please with the quality of the blinds & shutters and visitors to my office have been very complimentary about them.

16-Mar-2017

Window Shutters

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Product
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Service rating : The sales representative was excellent. Prompt communications that kept me up to date with the process of the order. The installation work was first class.
Product : I'm very please with the quality of the blinds & shutters and visitors to my office have been very complimentary about them.

09-Mar-2017

Window Blinds

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Product
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Service rating : Brilliant personal service, very happy with my blinds. Thanks.
Product : The blinds are available in a good range of colours and fabrics, samples are accurate to final material. The blinds look good, and and fit without modifying the surrounding window frame.

09-Mar-2017

Conservatory Blinds

Service
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Product
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Service rating : From start to finish the service was excellent, always on time, very knowledgeable staff, very friendly and the product was superb.
Product : Brilliant products and very good value

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The Appeal Group Ltd, 6 Vale Lane, Bedminster, Bristol, BS3 5SD. | Registered in England no. 3668340