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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
22-Oct-2017

Awnings

Service
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Product

Excellent people, products and very please with the awning. All we need is the weather now.

19-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : Quality blinds pleasant staff good service.
Product : Great service, the staff very pleasant, the fitter was polite and tidy.

19-Oct-2017

Window Shutters

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Product

Excellent service from Roman. Beautifully made shutters. yes we would recommend you

19-Oct-2017

Window Blinds

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The service was professional. Good advice was given and shades made when they said and installed on time. Both sales and installation were 5 star

18-Oct-2017

Conservatory Blinds

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Product
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Service rating : Excellent professional service from initial consultation, through survey and fitting.
Product : Blinds are beautiful and really enhance the conservatory

17-Oct-2017

Insect Screens

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Product
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Service rating : They supplied high quality insect screens. I had already bought an electrically operated awning and battery operated roller blinds. On each occasion the salesman was very knowledgeable. The subsequent survey went smoothly as did the fitting.
Product : High quality and well fitted

16-Oct-2017

Window Blinds

Service
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Product
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Service rating : The design consultant and surveyors were friendly and efficient. Very happy with final product. Found the customer relations team who organised appointments and payments difficult to get hold of and arrange appointments with. Overall a good experience.
Product : Great product - works well and easy to use. Looks great.

16-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : The whole process was very quick, easy, very professional and they actually give all their time for you.

My sales adviser Kim, was amazing. She even managed to drive to my work place and catch me during my break as I couldn't manage to make time. Very helpful and her professional advise was just excellent. My home looks very descent with all her support and advise. I just couldn't get anything better. They value customer so highly and discuss even small details with you.
My consultant, Mark just an awesome humble very efficient & professional.They are very clean and did not leave any rubbish around. Advise you better cost serving materials which I found really helpful. Highly recommends them.
Product : It's value for money and they just look good.

11-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : The service was excellent throughout, from sales advisor, installer and head office staff. All very pleasant and professional and I'm delighted with both my conservatory blinds and the insect screens.
Product : The blinds look good and are easy to operate. The weather here hasn't been sunny enough to test them properly yet. I hope to get good use of them next year!

11-Oct-2017

Awnings

Service
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Product

The measurements and installation team were very good. We found all the correspondence rather over the top.

11-Oct-2017

Window Blinds

Service
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Product
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Service rating : The person conducting the initial consultation was very professional and helpful. The fitter was friendly and efficient. At all stages my contact with the company was good and the staff all arrived punctually as stated.
Product : The blinds have been fitted perfectly and are just what I expected.

10-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : We are delighted with the product and the service provided. All very efficient with a slight exception in that the office thought we had not paid the second installment and we had a Statement proving that we had which was fine when telephoned. Didn't appear to hold up the Order.
Product : Very good - we're very pleased.

10-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : Good service from start to finish, some delay between initial sales visit and installation. Blinds look good and operate well.
Product : Good quality and efective blinds

10-Oct-2017

Awnings

Service
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Product
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Service rating : An easy process from start to finish. Straight forward information and a seamless installation process.
Great value.
Product : Looks good. Works well .Easy operation.

10-Oct-2017

Window Blinds

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Product
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Service rating : So far we've just had a kitchen blind fitted, now waiting for shutters. The initial consultation, survey and response times form Appeal have all been excellent. Advice regarding the blind was extremely helpful and we are delighted with the end result.
Product : The kitchen blind is perfect for a south facing window, it gives us the option of shading when the sun is out or full cover in the evenings when we have the light on. It's perfect for our needs and the colour matches the kitchen units beautifully.

07-Oct-2017

Conservatory Blinds

Service
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An excellent product (if pricy). The representative who visited us and the fitter were also excellent although the back office support and interaction has been a bit iffy at times. Persistence required!

The blinds look great.

05-Oct-2017

Conservatory Blinds

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Product
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Service rating : from the first visit Appeal were professional, experienced and most efficient. We had a very good installer in Mark. Not a cheap company but a very good one
Product : Because they fulfilled every date with courtesy and efficiency. The only caveat i had was that they insisted on cheques up front before they would do any work.

05-Oct-2017

Conservatory Blinds

Service
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Product
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Service rating : Helpful service and installation
Product : They replace a darker blind colour and have brightened the room.

05-Oct-2017

Window Blinds

Service
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From initial contact right through to completion of installation, Appeal Home Shading have been professional, efficient and thorough in the process of finding the perfect solution for our large gable end window. Having tried blinds with other companies which have been a somewhat 'ad hoc' solution and failed, Appeal have delivered exactly what I wanted. Fully electric blinds that completely retract enabling me to fully enjoy the view and set the blinds to a timer for opening and closing. I couldn't be happier with them. They have also followed up after installation to ensure everything is to my satisfaction. An excellent product and service. I would definitely recommend Appeal over the current most popular blinds services.

03-Oct-2017

Conservatory Blinds

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Product
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Service rating : Ruth was great, then the whole order seemed to get lost in the system, as we were assigned a date before we had ordered and when we changed it then it was changed by your people. I had numerous letters to tell me that someone was coming, when they had already been and then had to keep calling for dates to install. Finally, when I booked the date I could be there you tried to change it and i kept having to tell you I couldn’t change it.
Product : They look nice. Asking for more characters just for the sake of it is irritating!

Appeal Reply:

Thank you for taking the time to offer your feedback.  

I am sorry that you are disappointed in the service you have received after placing your order. It appears that our normal booking procedures were not followed which has resulted in the confusion. 

Please accept my apologise for this discrepancy and for the inconvenience it caused. 

Thank you again for your feedback and I trust you will have many years of enjoyment from your blinds over the coming years. 

Kind Regards,

Tina Rawlings
Customer Service Manager
Appeal Home Shading

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©2017 The Appeal Group Ltd, 6 Vale Lane, Bedminster, Bristol, BS3 5SD. | Registered in England no. 3668340