appeal-feefo-banner-2017

Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
18-Jan-2018

Window Shutters

Service
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Product
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Service rating : I am very pleased with the Appeal shutters, great communication throughout the experience thanks to Joy, Louise and Roman.
Product : They have transformed my windows so much, l just love them so much.

16-Jan-2018

Window Shutters

Service
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Product
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Service rating : Better communication between office and fitters
Product : Overall very satisfied but company needs to improve communication between office and field staff

10-Jan-2018

Conservatory Blinds

Service
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Product
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Service rating : Good consultant, good delivery time, only problem that three of the blinds are not working now
Product : Everything as hoped after adjustment

Appeal Reply:

Thank you for your feedback, I am sorry to hear that you are experiencing an issue with your newly installed blinds. 

As agreed we have an engineer booked for this week and I am confident he will be able to resolve the issue promptly.


Kind Regards

Tina Rawlings
Customer Service Manager

07-Jan-2018

Window Blinds

Service
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Product
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Service rating : Good service, friendly helpful staff
Very pleased with product. Would recommend everyone has electric blinds! Great choice of fabric colours.
Only improvement would be if the company took away the rubbish when blinds are delivered and installed.
Product : Electric window blinds are fantastic

06-Jan-2018

Window Shutters

Service
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Product
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Service rating : Very disappointed next to no communication wrong address put on shutters no help from Appeal to find them Andrew the fitter travelled 2hours only to find no shutters after waiting 3hours we tracked them down still waiting for an apology from Appeal never been in touch since I phoned them to say shutters had not been delivered was told they had no control over T.N.T. didn't seem to matter I had sat in a whole day just before Xmas waiting.
Product : Shutters are all I expected.

Appeal Reply:

Thank you for taking the time to provide your feedback, I would like to offer my sincere apologies for the issue you experienced with the delivery of your shutters.  

We have been working with our logistics company for many years now and have found them to be extremely reliable. Regrettably on this occasion it transpired that due to human error the incorrect house number had been entered onto their system. I would like to assure you we made all reasonable effort to get the shutters delivered, however I do apologise that we failed to keep you personally updated. 

Following your experience we have now put measures in place to avoid this or something similar happening again.I am happy to hear that you are pleased with shutters and trust that you will enjoy them for many years to come.

Kind Regards

Tina Rawlings
Customer Service Manager

04-Jan-2018

Window Blinds

Service
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Product
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Service rating : Service was excellent from start to finish, the initial consultation was relaxed and informative and the surveyor and installation engineer were very knowledgeable and fitted the blinds very quickly and easily.
Product : We bought electric blinds which were perfect for our bifold windows. Very happy with this product.

04-Jan-2018

Window Shutters

Service
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Product
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Service rating : The service was extremely good in that all appointments were kept promptly and we were kept well informed of all timescales. Appeal noted the days that were most convenient for us for fitting and kept to those days. We were given advice about the various options and ideas that we hadn't previously thought about. We're very happy with the finished product.
Product : Both the kitchen blind and the shutters for the remaining rooms are exactly what we wanted

02-Jan-2018

Conservatory Blinds

Service
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Product
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Service rating : The service was generally very good but there was a variance between the Sales Consultants information and that of the surveyor regarding the depth of the top rail of the blinds, and although this was resolved to our satisfaction it meant that the blinds had to be removed for modification. A miscommunication between factory and sales consultant, hopefully now corrected. I must say that the sales consultant was extremely efficient regarding the resolution of the problem. I do not understand why the top and bottom rails of the blinds have been changed. in particular the former as it projects the blinds forward of the window frame to a greater extent than the narrow original rail, and the alternative method offered to fix the new rail by way of wedges inserted between the rail and the glazing bead of the window is unsightly. I only hope that Appeal Blinds revert to the original narrow rail.
Product : See comments above under Item 1

02-Jan-2018

Window Blinds

Service
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Product

yes would and have recommended again
great job on both advice and fitting

01-Jan-2018

Window Blinds

Service
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Product
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Service rating : Was very happy with the initial meeting and placing of the order, the installation and the product.
Dealing with the customer service team to arrange events and availability was on the other hand far from easy and very frustrating at times.
Product : Excellent product, very pleased after taking a long time to find a product we wanted on the market.
A little bit extravagent but worth it.

Appeal Reply:

Thank you for taking the time to provide your feedback, I am sorry that you found our customer service to be lacking when arranging appointments.

I would like to assure you that we take all reasonable steps to accommodate customers requests when arranging appointments. However I do note that we had difficulties in arranging a mutually convenient date for which I do apologise.

I am delighted to hear that you are happy with your blinds and I trust you will enjoy the benefits they offer for many years to come. 

Kind Regards

Tina Rawlings
Customer Service Manager

29-Dec-2017

Conservatory Blinds

Service
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Product
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Service rating : The product quality and workmanship was excellent BUT it was a full three months between initial order and final installation. Nonetheless, the final effect is just what we wanted, so we are pleased overall. Rating 3.5/5
Product : Product quality and workmanship (survey & installation) was excellent.

28-Dec-2017

Window Blinds

Service
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Product
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Service rating : Kept us informed about tradesmen, timings etc.
Product : Feels like a quality product.

28-Dec-2017

Window Blinds

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Product
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Service rating : Faultless service.Survey clearly explained fitted expertly and result excellent.All done on time.
Product : All provided and fitted on time and with no difficulty. I knew what I was buying and it lived up to my expectation. Staff were excellent to deal with.

28-Dec-2017

Window Blinds

Service
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Product
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Service rating : I had to follow up after the Engineers(2nd visit) visit for the samples even though I was told somebody from CS will be contacting me . Also , I am still waiting for my invoices to be delivered which I had requested on 20th Dec.

Other than that had a very good customer service experience
Product : I love the minimalist design of the blinds and the quality of the product. However , would be great if you have more colour options for the blackout blinds

27-Dec-2017

Window Blinds

Service
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Product
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Service rating : Our original thoughts were to instal electric operated blinds, (the power of advertising) but first and subsequent appointment times were adhered to.
The first contact with the representative was positive and unpressured after a detailed explanation of the companies products and options, it became evident that our original choice wasn't the best. At that time we weren't ready but after approx four months and a return visit we placed our order. During the process Appeal head office kept us informed of the survey and subsequent fitting date all achieved on the days and times stated. Installation of the blinds to our french doors was speedy and time taken explaining the process and blind workings/maintenance.
Much to our delight the survey and fitting was completed within a few weeks (just in time for Christmas) and the cost was spread over three stage payments.
Product : The principle is neat simple, wide range of fabric to suit our room decor easy to maintain and keep clean.

26-Dec-2017

Window Shutters

Service
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Product

Clearly explained, thorough survey & competent fitting by polite & friendly fitter

23-Dec-2017

Window Shutters

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Product
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Service rating : Service was very good,communication was kept up although the process
Product : Seem very good and fit well

23-Dec-2017

Conservatory Blinds

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Product
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Service rating : Very pleasant and efficient service blinds were as expdcted
Product : As before excellent service and good product

22-Dec-2017

Window Blinds

Service
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Product

Placed ordered in Sept 2017, completed installation in Nov 2017 for just one roof window blind !
Good quality product supplied but not quite what we wanted.
Good workmanship
Appointment dates were always sent by text when the office had just closed so had to wait for next working day to contact the office to amend.
Very expensive

22-Dec-2017

Conservatory Blinds

Service
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Product

Faultless service throughout the ordering/fitting/payment process.
Highly recommended .

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