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Independent Customer Reviews

At Appeal we install thousands of conservatory blinds and window shutters each year. We always strive to make sure that our products and service are to the highest quality. Occasionally with such precise and made to measure products human error does occur. We promise that we will do our utmost to rectify any such errors as promptly as possible.

We wish to reassure you that all reviews posted on the independent FEEFO site are completely genuine and are only posted by real customers of Appeal. The system ensures that no third party can post reviews. Customers are contacted directly by the independent FEEFO organisation and their comments are posted directly onto the closed FEEFO site. No other person or persons can access the FEEFO site. We also assure you that no pressure or financial inducement is made to our customers to post favourable comments on the site. The fact that the occasional criticism is posted and made public, is evidence that we do not attempt to influence or edit comments. We welcome the current government probe into fake reviews.

Below is the very latest feedback from Appeal customer reviews independently collected by FEEFO.

Date Product Score Customer Comment
11-May-2018

Conservatory Blinds

Service
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Product
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Service rating : Paying in full, before any work has been done is not a great customer experience.

The fitter we had did not start work until my wife was passed over to the office on his phone and a payment made.
Luckily he did a great job and the blinds work really well
Product : Blinds look great and work really well

10-May-2018

Conservatory Blinds

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Service rating : By saying whether the fitter will be coming either morning or afternoon as my time was approx 10.30a.m and they did not come till 2.30 p.m
Product : Pleased with them. I would recommend them to other people so far

08-May-2018

Window Shutters

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Service rating : The fitter (Paul) was fantastic and had made the necessary changes from the initial quote - he deserves a five star rating on his own.

We had a few hiccups with the change from the initial spec to what we finally installed and almost a problem with delivery of the shutters - they called to deliver ON the day of installation but again Paul had forewarned me to make sure we had them here the day before and this was adjusted.
Product : one week in and loving our new look in our bedroom - also with all the sunshine over the weekend we really feel like we are living somewhere more Mediterranean! AND our cats aren't waking us early as they used to with our curtains when the dawn started so we can have a darker bedroom for sleeping

07-May-2018

Window Blinds

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Service rating : We have already recommended the company to a friend who was seeking to purchase blinds. Our blinds were originally purchased 14 years ago and are still as good as new. We have recently had two damaged blinds replaced. The service was excellent at every stage
Product : Excellent product and service from the company

07-May-2018

Window Blinds

Service
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Product
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Service rating : Ruth Newman was excellent. Very informative , patient and helpful with choice of colours and fabric.

The company only missed 5 * because, the young man they sent out to measure had to come back with a senior man to check the measurements, which didn't fill me with confidence in the first young man, although I agree much better to measure twice and cut once!

The fitting of the blinds did not go well. The fitter made many holes that were unnecessary as his drill would not go through the lintel above the door. These he left unfilled despite being asked to do this. Some of them are still visible after the blinds have been fitted, leaving us with a decorating problem!

I would recommend the company again, but I would ask for a different fitter.
Product : They do exactly what I had hoped they would do and look attractive.

Appeal Reply:

Thank you for your feedback, I am sorry that the process has not gone smoothly.

We have made arrangements to visit you to address your concerns. 

Thank you for your kind words regarding our Design Consultant.


Kind regards

06-May-2018

Window Blinds

Service
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On moving house we returned to Appeal for shutters and blinds, we received excellent service. We purchased 4 window blinds including 1 with the ultra smart system, very pleased with this.

05-May-2018

Window Blinds

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Product
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Service rating : Efficient and helpful through the whole process
Would definitely recommend them
Product : Good design and fitting convenient to use

05-May-2018

Window Blinds

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Product
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Service rating : As shown above. Excellent. Both Tara Dawson and David Bellamy did a great job in marketing, surveying design and installation. The service I received should not go unrecorded.
Product : Please see my remarks and rating shown earlier in this bulletin.

05-May-2018

Insect Screens

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Product
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Service rating : Excellent customer service from start to finish. High level of professionalism from all staff concerned.
Product : Good quality insect blinds, wish I'd had them sooner.

04-May-2018

Window Blinds

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Product
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Service rating : Good quality of product and installation, would definitely recommend and the only reason did not give 5 stars was because of the finance deal.
Product : good product and app works a treat with a remote control as backup

04-May-2018

Window Blinds

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Product
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Service rating : Great service from start to finish. Every person we spoke to on the phone or met in person was friendly, helpful and knowledgeable. The product is brilliant and really good quality. I was kept very well informed throughout the whole process and it was very easy to move appointments when necessary. I particularly liked that during the initial consultation, Ruth gave us all the options, listened to why we wanted the blinds but allowed us to choose with no pressure. As it happens we chose the most expensive material/design but we didn’t know that until we had decided based entirely on what was going to work/ look best for us.
Product : The blinds look great and do exactly what we want them to do. They aren’t cheap but I have to say you absolutely get what you pay for plus we had 3 home visits in total as part of the process (initial consultation, specific measuring from fitter and double checking suitability etc, fitting).

03-May-2018

Conservatory Blinds

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Product

Professional, friendly and efficient service.

03-May-2018

Window Blinds

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Product
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Service rating : The demonstrators and the surveyors were fabulous. The customer service side of things needs work. They couldn't organise a booze up in a brewery. Even to the extent that we were lied to. The blinds are fantastic.
Product : Fantastic blinds cannot fault

Appeal Reply:

Thank you for taking the time to provide your feedback and I am sorry our service let you and us down.

We had to postpone your survey due to illness and a delay in our receiving the survey information meant we had to postpone your fitting also.  We should have done better for which we apologise. 

I am gratified you are pleased with the blinds and thank you for your kind words on them. 

Kind regards

Tina Rawlings
Customer Service Manager

02-May-2018

Window Blinds

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Product
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Service rating : Very good communication.
Personal and courteous service by the surveyor/fitter.
Product of high quality and exactly as expected to match previous purchases.
Product : High quality product expertly measured and installed.

26-Apr-2018

Conservatory Blinds

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Product
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Service rating : Our remotely controled conservatory blinds were good quality, well fitted, and worked perfectly. They were exactly as described at the meeting where the sale was agreed. Everyone we dealt with were pleasant and professional.
Product : The quote for the blinds was competitively priced, and being able to pay over 12 months was very helpful.

25-Apr-2018

Window Blinds

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Service rating : All those involved were excellent. Courteous, professional and patient. In particular Ian who did the detailed survey and fitting did a first class job. Everything fitted perfectly and there was abdolutely no mess.
Product : The blinds are excellent and work extremely well. Its early days yet but at the moment I have no concerns whatsoever.

25-Apr-2018

Window Blinds

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Product

From the start we knew that this company were organised. The blinds were easy to order from the representative, the surveyor was efficient and the fitting ran very smoothly. We cannot fault the service and are really pleased with our blinds.

24-Apr-2018

Insect Screens

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Good quality and service, making me a repeating customer

23-Apr-2018

Insect Screens

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Product
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Service rating : Excellent service from start to finish
Product : It has improved our living conditions As we can now open our doors without flies entering the Lodge

23-Apr-2018

Window Blinds

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Product
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Service rating : The service was conducted respectfully and on time
Product : Only had them for a week but am totally pleased with them

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